Terms of service

Last updated: 01 / 02 / 2026

Welcome to Seravia.

By accessing or using our website www.myseravia.com, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that you are at least 18 years of age or accessing the site under supervision of a legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

Violation of these terms may result in termination of service.

2. Products & Services

All products sold on Seravia are for external use only, unless stated otherwise.

Product images are for representation purposes only. Actual product color and packaging may vary slightly.We reserve the right to modify or discontinue any product without prior notice.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR).
  • Prices may change without prior notice.
  • We reserve the right to cancel orders due to:
  1. Incorrect pricing
  2. Payment failure
  3. Product unavailability
  4. Suspected fraudulent activity

4. Order Confirmation & Cancellation

  • Orders are confirmed only after successful payment.
  • Once an order is placed, it cannot be cancelled.
  • In rare cases, Seravia may cancel an order and refund the amount fully.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to:
  1. Courier delays
  2. Weather conditions
  3. Regional restrictions
  • Seravia is not responsible for delays caused by logistics partners.

6. Returns & Refunds

Please refer to our Return & Refund Policy for complete details.

Refunds are processed only if the request meets our policy guidelines.

7. Intellectual Property

All content on this website including:

  • Logo
  • Brand name
  • Product images
  • Text
  • Graphics

are the property of Seravia and may not be copied, reproduced, or used without written permission.

8. User Responsibilities

  • You agree not to:
  • Misuse the website
  • Attempt unauthorized access
  • Upload viruses or malicious code
  • Use false information while placing orders

9. Health & Safety Disclaimer

  • Our skincare products are not intended to diagnose, treat, cure, or prevent any medical condition.
  • Results may vary from person to person.
  • Always perform a patch test before using any product.
  • Discontinue use if irritation occurs.

10. Third-Party Services

  • We may use third-party tools such as payment gateways and shipping partners.
  • We are not responsible for their policies, services, or actions.

11. Limitation of Liability

  • Seravia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

12. Privacy

  • Your submission of personal information is governed by our Privacy Policy.

13. Governing Law

  • These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

14. Changes to Terms

  • We reserve the right to update or modify these terms at any time.
  • Changes will be effective immediately upon posting on this page.

15. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 contact@myseravia.com