Shipping policy
Last updated: 01 / 02 / 2026
Thank you for shopping with Seravia.
This Shipping Policy explains how orders are processed, shipped, and delivered.
📦 Order Processing Time
- Orders are processed within 1–2 business days after successful payment.
- Orders placed on Sundays or public holidays will be processed on the next working day.
🚛 Shipping Locations
- We currently ship across India.
- At this time, we do not offer international shipping.
⏱️ Estimated Delivery Time
- Metro cities: 3–5 business days
- Non-metro cities: 5–8 business days
- Remote locations: 7–10 business days
Delivery timelines may vary due to:
- Courier partner delays
- Weather conditions
- Festivals or public holidays
💰 Shipping Charges
- Free shipping on prepaid orders above ₹999
- Cash on Delivery (if available) may include an additional charge of ₹99
Shipping charges, if applicable, will be displayed at checkout.
📍 Order Tracking
Once your order is shipped:
- You will receive a tracking link via SMS or email
- Tracking updates may take 24 hours to reflect
❌ Undelivered / Returned Orders
If an order is returned due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
The order will not be eligible for refund of shipping charges.
Re-shipping may require additional charges.
📦 Damaged or Missing Items
If you receive:
- A damaged product
- A missing item
- Wrong product
Please contact us within 48 hours of delivery with:
- Order ID
- Unboxing video (mandatory
- )Clear images
Email: contact@myseravia.com
🧾 Address Accuracy
Customers are responsible for providing correct shipping details.
Seravia will not be responsible for delivery failure due to incorrect or incomplete address information.
🔄 Delivery Delays
While we strive for timely delivery, delays caused by courier partners are beyond our control.
No refunds will be provided for delivery delays once the order is shipped.
🔐 Policy Changes
Seravia reserves the right to update this Shipping Policy at any time without prior notice.
Changes will be reflected on this page.
📩 Contact Us
For shipping-related queries, contact us at:
📧 contact@myseravia.com